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Home Heal Healthcare, LLC – Terms & Conditions
By opting in to receive SMS (text) messages from Home Heal Healthcare, LLC (“Home Heal,” “we,” “us,” or “our”), you agree to the following terms and conditions. Please read them carefully. These Terms apply to all text messages sent by or on behalf of Home Heal Healthcare to patients, caregivers, and other authorized contacts.
1. SMS Consent Communication
By providing your mobile phone number and opting in, you consent to receive SMS messages from Home Heal Healthcare, LLC.
Information, including phone numbers obtained as part of the SMS consent process, will not be shared or sold to any third party or affiliate company for marketing purposes.
2. Types of SMS Communications
If you have provided consent, you may receive messages related to the following:
Appointment scheduling and visit reminders
Care coordination and follow-up communication
Insurance, billing, and authorization updates
Patient education and wellness information
General service updates and agency notifications
Home Heal Healthcare does not send promotional or advertising messages.
3. Message Frequency
Message frequency may vary depending on your care and communication needs.
For example, you may receive up to 5 messages per week related to scheduling, visit reminders, or care coordination.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your mobile carrier’s pricing plan.
These rates may vary for domestic and international messages. Home Heal Healthcare does not charge any fees for sending or receiving SMS messages.
5. Opt-In Method
You may opt in to receive SMS messages from Home Heal Healthcare in the following ways:
By submitting your phone number through an online intake or contact form
By providing verbal or written consent during patient registration or intake
By requesting SMS communication directly from Home Heal Healthcare staff
6. Opt-Out Method
You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive.
You may also contact us directly at 630-566-5304 or care@homehealhealthcare.com to be removed from the messaging list.
After you opt out, you will no longer receive SMS communications from Home Heal Healthcare.
7. Help
If you require assistance or have any issues with our messaging program:
Reply with the keyword “HELP.”
Or contact us directly at care@homehealhealthcare.com
Additional information is available on our Privacy Policy and Terms & Conditions pages.
If you prefer not to receive SMS messages, you may simply leave the SMS consent box unchecked on any online or paper forms.
8. Standard Messaging Disclosures
Message and data rates may apply.
Opt out anytime by texting “STOP.”
For help, text “HELP” or visit our Privacy Policy and Terms & Conditions pages.
Message frequency may vary.
9. Privacy and Security
All information transmitted via SMS is handled in accordance with HIPAA and our Privacy Policy. We use secure systems and limit communication to essential healthcare-related information. However, because SMS is not an encrypted platform, we encourage patients to avoid sharing sensitive medical details through text unless specifically instructed by our care team.
10. Contact Information
Home Heal Healthcare, LLC