Subtotal $0.00
- +1 (630) 518-4815
- [email protected]
- 240 E Lake St, Suite 307, Unit 1-2, Addison, IL, 60101
Home Heal Healthcare, LLC (“Home Heal,” “we,” “us,” or “our”) respects and protects the privacy of every patient, caregiver, and website visitor. This Privacy Policy explains how we collect, use, and safeguard your personal and health information in compliance with federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
We may collect personal and health information directly from you, your physician, referral source, or authorized representative when you inquire about, request, or receive our services. This may include:
Full name and contact information (address, phone, email)
Date of birth, gender, and demographic details
Insurance and billing information
Health history, clinical assessments, and physician orders
Emergency contact or caregiver information
Website interaction data (IP address, browser, device, general location)
Communication preferences (email, phone, SMS)
We do not intentionally collect sensitive financial information (e.g., credit card or banking details) through our website.
Home Heal Healthcare uses personal and health information solely for the purpose of providing high-quality care and managing healthcare operations, including:
Coordinating and delivering skilled nursing, therapy, and related home health services
Communicating with patients, caregivers, and providers
Scheduling visits and managing care transitions
Verifying insurance eligibility and processing claims
Improving patient experience, care coordination, and service quality
Meeting legal, regulatory, and accreditation requirements (IDPH, CHAP, CMS)
We may also use de-identified or aggregated data for internal performance improvement and reporting.
We maintain strict administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or misuse.
Access to personal and health information is restricted to authorized Home Heal employees and clinicians who require it to perform their duties.
All staff are trained in HIPAA compliance and confidentiality practices.
We take your privacy seriously. Home Heal Healthcare does not sell, rent, or share your personal or health information with any third party for marketing, advertising, or promotional purposes.
Information may be shared only under the following limited circumstances:
With your physician, hospital, or facility involved in your care
With insurance providers or Medicare/Medicaid for billing and reimbursement
With regulatory or accreditation bodies (e.g., IDPH, CHAP, CMS) as required by law
With trusted service providers (e.g., IT or communication vendors) who assist in operations under strict confidentiality agreements
When required by court order, law, or to prevent harm or fraud
Each disclosure complies fully with HIPAA’s Privacy and Security Rules.
When you provide your mobile number, you consent to receive text messages related to your care, scheduling, and service coordination.
Opt-In: By providing your phone number, you consent to receive SMS messages from Home Heal Healthcare.
Opt-Out: You may opt out anytime by replying “STOP.”
Message Frequency: Varies based on your care or communication preferences.
Privacy Assurance: SMS opt-in or phone numbers for the purpose of SMS are not shared or sold to any third party or affiliate for marketing purposes.
Standard message and data rates may apply.
We retain patient and personal information only as long as necessary to provide care, comply with regulations, or meet recordkeeping requirements. When data is no longer needed, it is securely destroyed or anonymized.
You have the right to:
Access your personal and health information
Request corrections or updates
Obtain a copy of your medical records
Request restrictions on certain uses or disclosures
Revoke consent for non-care-related communications
Requests can be made in writing to:
Privacy Officer
Home Heal Healthcare, LLC
Email: [email protected]
Home Heal Healthcare does not sell, share, or disclose any personal or health information to third parties for marketing, promotional, or data aggregation purposes.
We will never exchange or distribute patient information in a way that would violate your privacy rights under HIPAA, CMS, or Illinois state law.
This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements. The updated version will be posted on our website with a new effective date.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Home Heal Healthcare, LLC
Email: care@homehealhealthcare.com